Refund policy for SWEET MAE’S

Due to the perishable nature of our products, all sales are final and we do not offer refunds. If your order is damaged or incorrect, you must contact our support team at hello@sweetmaes.com within 24 hours of your delivery window with photographic proof of the issue.

Key Policy Details

• No Returns or Refunds: Because these are consumable items, we cannot accept physical returns or provide cash refunds.

• 24-Hour Reporting Window: To qualify for a replacement or store credit (at our discretion), you must report issues within 24 hours of your scheduled delivery window.

• Required Documentation: Please include your order number, a brief description of the issue, and clear photos of the affected items.

Why We Enforce This Policy

Most vendors in the food and beverage industry maintain strict policies because consumables cannot be resold due to safety and health regulations. This 24-hour limit ensures we can properly investigate and address legitimate delivery errors or quality issues before the product is consumed or improperly stored.

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